Introduction
The Onsite Shredding Company Pty Ltd (trading as The Onsite Shredding Company) ACN 168 917 262 complies with the directives of the Office of the Australian Information Commissioner and the Australia Privacy Act 1988 (Privacy Act) as amended, including the Australian Privacy Principles (APPs) contained in Schedule 1 of the Act. For details follow the link below:
https://www.oaic.gov.au/individuals/privacy-fact-sheets/general/privacy-fact-sheet-17-australian-privacy-principles

Your privacy is important to us so we have developed this privacy policy to:
– disclose to you, what information we collect from you
– explain to you how we use this information,
– provide details on how you can delete, correct or amend the information we collect from you, and
– provide details on how you can make a complaint regarding your privacy.

This Privacy Policy applies to The Onsite Shredding Company but not to third party organisations or website we may link to.

Definitions
The Onsite Shredding Company: Any reference to “we”, “us” or “our” in this Privacy Policy is a reference to The Onsite Shredding Company.
Personal Information: Has the meaning defined in S6(1) of the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not, and
(b) whether the information or opinion is recorded in a material form or not.
Sensitive Information: Has the meaning defined in S6(1) of the Privacy Act and means:
(a) information or an opinion about an individual’s:
(i) racial or ethnic origin; or
(ii) political opinions; or
(iii) membership of a political association; or
(iv) religious beliefs or affiliations; or
(v) philosophical beliefs; or
(vi) membership of a professional or trade association; or
(vii) membership of a trade union; or
(viii) sexual orientation or practices; or
(ix) criminal record; that is also personal information; or
(b) health information about an individual; or
(c) genetic information about an individual that is not otherwise health information; or
(d) biometric information that is to be used for the purpose of automated biometric verification or biometric identification; or
(e) biometric templates.

Accessing our website
Our website is located at www.onsiteshreddingcompany.com.au. When you access our website, we learn certain information about you. This may be from information you voluntarily provide on our registration or “contact us” page, or from information we collect using standard industry tools such as cookies and Google Analytics. This information may include the time and date of access, how long you stayed on our website, the pages you visited and any information you downloaded. The information we collect helps us comply with your requests and to provide you with a better experience by helping guide us to provide the specific information, products or services you are looking for. It may also help us to better maintain or design our website and to collect data for statistical purposes.

You are able to exercise complete control over the information you provide to us or that we collect from you. If you would like us to amend or delete any information we collect from you, simply contact us at privacy@onsiteshreddingcompany.com.au with your instructions.

Social Media
We may also use social media including Facebook, Twitter, Youtube and LinkedIn to improve the quality of the services we provide and to market our services. This Privacy Policy also applied to our use of these social media services.

Social media service providers have their own privacy policies and you should refer to these for details on how they may use your personal information.

What personal information do we collect from the people that contact us via telephone or email or visit our website, blog or app?
When you call us, email us, download our app, or register on our website, you may be asked to provide your name, email address, mailing address, phone number, occupation or other details to help you with your experience. We may record this information.

We may also collect information from cookies and other data collection tools. This may include your IP address and details about the pages you visited and what information you looked at.

What we don’t collect
We do not collect your debit or credit card details. If you make a payment to us via debit or credit card, we only use third party payment gateways such as PayPal or Square. If you do provide your debit or credit card details to us in writing, via the telephone, text message or live chat, we do not store this information and delete it as soon as the transaction has been completed.

How do we use your information?
We may use the information we collect from you in the following ways:
– To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
– To improve our website in order to better serve you
– To allow us to better service you in responding to your customer service requests
– To administer a contest, promotion, survey or other site feature
– To quickly process your transactions
– To ask for ratings and reviews of services or products
– To follow up with you after correspondence (live chat, email or phone inquiries)
– To contact you about special offers or promotions we may offer
– When legal obliged to do so
You can contact us at any time to change the way we use your information. You will also be given the option to opt out of any of our marketing activities or to remove your information from our database. You can do this at any time by contacting our privacy officer at:
privacy@onsiteshreddingcompany.com.au

How do we protect visitor information?
We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. Your information may be stored in our Customer Relationship Management (CRM) software. In addition, in most instances, we use two factor authentication to protect against hacking or unauthorised access. Not-withstanding this, while we have polices and processes in place to protect your information, we cannot guarantee our security measures will prevent third party “hackers” from accessing our data bases. If there is a security breach of your information, we will notify you of this breach within a reasonable period of time.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use cookies to:
• Understand and save user’s preferences for future visits
• Keep track of advertisements
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

Disabling cookies and other tools
If you disable cookies, browse our site in Incognito mode, use ad-blocking software or opt out of other tools or services, some of our services may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. From time to time, we may offer you third party products or services. If we do this, it will be via our own internal communication channels and we will not provide your contact details to any third party.

Third-party links
From time to time, we may offer third-party products or services on our website and may provide links to other websites we consider useful.

Google
We may use Google Adwords, AdSense or other advertising services on our website.

Google’s advertising policies are available at: https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, may use cookies to serve ads on our site. Google’s cookies enable it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of Google cookies by visiting the Google Ad and Content Network privacy policy.

We may also use the following tools:
– Remarketing with Google AdSense
– Google Display Network Impression Reporting
– Demographics and Interests Reporting
– DoubleClick Platform Integration

We, together with third-party vendors, such as Google may use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by using the Google Analytics Opt Out Browser add on.

Changes to Privacy Policy
Users will be notified of any privacy policy changes:
– On our Privacy Policy Page
We recommend that you regularly revisit our Privacy Policy page to check for updates.

Changes to your information
Users are able to change their personal information:
– By emailing us

How does our site handle do not track signals?
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

Does our site allow third-party behavioural tracking?
Yes

Spam Policy
We agree to the following email marketing principles:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the contact details of our business.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
unsubscribe@agilelocalmarketing.com.au
and we will promptly remove you from all correspondence.

Making a complaint
You may make a complaint about a breach of the Privacy Act by contacting us via the “Contact Us” details below. We can only respond to complaints about your own personal data. When making a complaint you should include the following information:
– Please provide as much detail as possible including what part of the Privacy Act you consider our Privacy Policy has breached.
– What you would like us to do to resolve your complaint
– Your contact details

We will respond to your complaint within a reasonable time, usually within 7 days.

If we are unable to resolve your compliant within a reasonable period of time, you can refer your compliant to the Privacy Commissioner – contact details are as follows:
OAIC Enquiries line: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218
Sydney NSW 2001
You can obtain more information about making a complaint including a Privacy Complaints form by following the link below:
https://www.oaic.gov.au/

Contact Us
If there are any questions regarding this privacy policy you may contact us by writing to:
The Privacy Officer
The Onsite Shredding Company Pty Ltd
PO Box 1
Central Park, Vic 3145
Australia

Or via email at
privacy@onsiteshreddingcompany.com.au

Version 1.0 Last Edited 7 July 2018